Our Service Guarantee

At Premier Parrots, we know how important it is to have complete confidence when shopping online for your feathered friend. That’s why we created our Service Guarantee—to give you peace of mind, every time you place an order with us.

Quality You Can Trust

Every product we stock has been carefully chosen by our family team with your parrot’s safety, health, and happiness in mind. From nutritious food to safe toys and durable cages, we only sell items we would happily use for our own birds.

Fast and Reliable Delivery

We aim to dispatch all orders within 1–2 working days. With free standard UK delivery on orders over £29.99, you can rely on us to get your items to you quickly and affordably. Tracking details are provided so you always know where your order is.

Hassle-Free Returns

If you change your mind or your parrot simply isn’t interested, you can return unused items within 30 days for a refund or exchange. Shopping with us should be simple, stress-free, and risk-free.

Secure Checkout

We use trusted payment systems so you can shop with confidence. Whether you choose debit card, credit card, Apple Pay, or Google Pay, your details are always safe and secure.

Friendly Family Support

We are a family-run UK business, and our customers are at the heart of everything we do. If you have a question, need advice, or want reassurance before making a purchase, we’re here to help. You’ll always receive friendly, honest guidance from people who genuinely care about parrots.

Our Promise

When you shop at Premier Parrots, you’re not just buying supplies—you’re joining a community of parrot lovers who want the very best for their birds. Our guarantee is simple: excellent products, reliable service, and a shopping experience you can trust.