Frequently Asked Questions
Do you have a physical shop or are you online only?
Premier Parrots is an online-only store based in the UK. This allows us to keep prices fair, deliver nationwide, and focus on offering a wide range of quality parrot products all in one place.
Where are you based?
We are a family-run business located in Birmingham, West Midlands. While we don’t have a physical store for visits, all orders are shipped directly from our UK base.
Do you ship outside the UK?
At the moment, we only deliver within the UK. This ensures fast delivery times and keeps shipping costs low for our customers.
How much is delivery?
Standard delivery is free on all orders over £29.99. Orders under this amount will have a small delivery fee applied at checkout.
How long does delivery take?
Most orders are dispatched within 1–2 working days. Standard delivery usually arrives within 3–5 working days, though this may be slightly longer during peak times or bank holidays.
Can I return an item if my parrot doesn’t like it?
Yes, we offer a 30-day hassle-free returns policy. If an item is unused and in its original condition, you can return it for a refund or exchange. Please contact us first so we can guide you through the process.
How do I know the products are safe for my parrot?
As parrot owners ourselves, we carefully select every product with safety and quality in mind. All items are sourced from trusted brands and suppliers known for producing parrot-safe food, toys, and accessories.
Do you sell food for all parrot species?
Yes, our food selection covers a wide range of parrots, from smaller species such as budgies and cockatiels to medium and large parrots like African Greys, Amazons, and macaws.
What payment methods do you accept?
We accept all major debit and credit cards, as well as Apple Pay and Google Pay for a fast and secure checkout experience.
Can I get advice before making a purchase?
Absolutely. We are always happy to help. As parrot lovers, we understand choosing the right cage, food, or toy can feel overwhelming. Simply reach out to us through our contact page and we’ll provide friendly advice.
Do you offer discounts or promotions?
Yes, we regularly run special offers and seasonal promotions. Sign up to our newsletter or follow us on social media to be the first to know about discounts.
Are your toys suitable for strong beaks, like macaws?
We stock a wide variety of toys, including heavy-duty options designed for larger parrots with powerful beaks. Product descriptions will always mention which size of parrot a toy is suitable for.
Can I track my order?
Yes, once your order is dispatched, you’ll receive a confirmation email with tracking details so you can follow your parcel’s journey.
Why should I shop with Premier Parrots?
We are a family-run UK business with a genuine love for parrots. Every order is handled with care, every product is selected for quality, and our customer service is friendly, reliable, and personal. When you shop with us, you’re joining a community that truly cares about the wellbeing of your bird.